Damage Policy
At TopTravelPlanners , safety, trust, and transparency are top priorities for every rental. This Damage Policy outlines the conditions, responsibilities, and procedures applicable in the event of damage, loss, or an accident involving a rental vehicle booked through our platform within the United States.
1. Scope of the Policy
This policy applies to all vehicles rented through TopTravelPlanners , regardless of the provider or location. Specific terms may vary depending on the rental company, vehicle type, and the state where the service takes place.
2. Driver Responsibility
The customer (primary driver and authorized additional drivers) is responsible for keeping the vehicle in good condition throughout the rental period. Any damage, loss, theft, or malfunction occurring during use will be the renter’s responsibility, unless valid coverage applies through an insurance policy purchased.
3. Types of Damage Covered
Depending on the protection plan or coverage purchased, the following types of damage may be included or excluded:
- Collision damage: covered under CDW (Collision Damage Waiver), subject to deductible.
- Third-party damage: covered under SLI (Supplemental Liability Insurance).
- Personal or passenger injury: covered under PAI (Personal Accident Insurance).
- Natural disaster damage: coverage varies by provider and policy type.
4. Damage Not Covered
Certain incidents or conditions are not covered under standard protection plans, including:
- Driving under the influence of alcohol or drugs.
- Improper or off-road use in unauthorized areas.
- Driving by individuals not listed in the rental agreement.
- Negligence, vandalism, or intentional damage.
- Loss of keys, antennas, or removable accessories.
- Tire, wheel, or windshield damage not caused by a collision.
5. Procedure in Case of Damage or Accident
In the event of damage or an accident, the customer must follow these steps:
- Stop the vehicle in a safe area and turn on hazard lights.
- Immediately notify local police and obtain an official incident report.
- Contact the vehicle provider and TopTravelPlanners to report the situation.
- Do not abandon the vehicle unless authorized by the provider or authorities.
- Keep all documentation (reports, photos, receipts, police report) for the insurance claim process.
6. Vehicle Inspection
Before picking up the vehicle, the customer must inspect and confirm the vehicle’s condition with the provider. Any pre-existing damage must be documented in the rental agreement or inspection form. Failure to report existing damage may result in the customer being held responsible for those issues upon return.
7. Damage Evaluation and Charges
Once damage is reported, the provider will conduct an inspection and issue an evaluation report. Charges will be calculated based on:
- Type and severity of the damage.
- Estimated repair or replacement cost.
- Vehicle downtime (if applicable).
- Administrative and processing fees.
The customer will receive a detailed breakdown of fees and the total amount to be paid or deducted from the security deposit.
8. Security Deposit and Deductions
The security deposit, held on the credit card at pickup, may be used to cover damage or expenses related to the rental contract. If no damage is found, the deposit will be released within 7 to 14 business days after vehicle return.
9. Insurance Claims
If the customer purchased insurance coverage (through the provider or a third party), they must submit all required documentation for claim processing, including:
- Police report (if applicable)
- Photos of the damage
- Rental agreement and proof of payment
- Repair invoice or estimate
TopTravelPlanners may assist with the claim process but is not responsible for the insurance company’s final decision.
10. Theft or Total Loss
In case of theft or total loss of the vehicle, the customer must:
- File an immediate police report.
- Contact the provider and return the original keys.
- Cooperate with authorities and the provider during the investigation.
Any amount not covered by insurance will be the customer’s responsibility, according to the contract terms.
11. Transparency Policy
TopTravelPlanners guarantees full transparency regarding any charges or deductions related to damages. No charge will be applied without proper documentation and prior notification.
12. Assistance and Contact
For any inquiries, complaints, or assistance regarding this Damage Policy, you may contact our customer support team:
- Email: support@toptravelplanners.com
- Phone: +1(888) 834-9003
- Website: www.toptravelplanners.com
