Frequently Asked Questions
At TopTravelPlanners, we strive to offer you a fast, reliable, and hassle-free car rental experience. Below, we answer the most common questions from our customers to help you plan your trip with complete confidence.
1. How can I book a car online?
To book a vehicle, enter your pick-up location, travel dates, and preferred car type into our search tool. After selecting the best option, complete the required details and confirm your payment securely. You will receive a confirmation email with all booking details.
2. What payment methods are accepted?
We accept major credit and debit cards (Visa, MasterCard, American Express) and, in some cases, digital payment options such as PayPal or Apple Pay. All transactions are processed through secure, encrypted payment gateways to ensure your protection.
3. What documents do I need to pick up the car?
You must present a valid driver’s license, a credit card in the main driver’s name, and a government-issued ID or passport. International drivers may be required to present an International Driving Permit (IDP).
4. Can I modify or cancel my reservation?
Yes. You can request changes or cancellations by contacting our support team or through the link provided in your confirmation email. Please note that some modifications may involve additional fees depending on the provider’s policies. Review our Cancellation Policy for more information.
5. Is insurance included in the rental price?
Most reservations include basic mandatory insurance. You may also add optional coverages such as CDW (Collision Damage Waiver), SLI (Supplemental Liability Insurance), or PAI (Personal Accident Insurance) for added protection.
6. What happens if I return the car late?
If the vehicle is returned later than the agreed time, the provider may charge late fees or apply an additional rental day. We recommend notifying us in advance if you need more time.
7. Can I pick up the car in one city and return it in another?
Yes. We offer One-Way Rentals, allowing you to pick up the car in one city and return it in another within the United States. Some routes may include an additional fee based on distance or logistics.
8. What should I do if I have an accident or the car is damaged?
Stop the vehicle immediately, contact local authorities (911), and report the incident to the rental provider. You should also notify TopTravelPlanners for assistance. Do not leave the vehicle until you receive proper instructions.
9. What happens if I return the car with less fuel?
If the vehicle is returned with less fuel than it had at pick-up, the provider will apply a refueling fee, which is usually higher than standard gas station prices. To avoid extra charges, refill the tank before returning the car.
10. Can I add additional drivers?
Yes. You can add additional drivers during booking or directly at the rental counter. Each driver must present a valid license and meet the age and experience requirements set by the provider.
11. What should I do if I lose the car keys?
You must immediately contact the rental provider. Lost or damaged keys may result in additional charges for replacement or assistance. Check your insurance coverage, as some plans include key replacement protection.
12. How can I contact customer service?
Our support team is available 24/7 to help you before, during, and after your reservation. You can reach us at:
- Email: support@toptravelplanners.com
- Phone: +1(888) 834-9003
- Website: www.toptravelplanners.com
