Our Service Fees
At TopTravelPlanners, we believe in full transparency throughout the reservation process. Our service fees are designed to cover customer support, system maintenance, secure payment processing, and personalized assistance during your car rental experience within the United States.
1. Purpose of the Service Fee
The service fee is an additional charge that covers reservation administration, secure payment processing, 24/7 customer assistance, and the maintenance of our digital platform. This fee allows TopTravelPlanners to provide efficient, reliable, and always-available service.
2. Nature of the Fee
The service fee is not a government tax or a fee issued by the rental provider; it is an administrative charge from our agency for managing your reservation. This fee applies to each confirmed transaction and will always be displayed clearly before final payment.
3. Fee Structure
Service fees at TopTravelPlanners may vary depending on the vehicle type, rental duration, and booking channel. In general, fees are structured as follows:
| Service Type | Fee Range | Description |
|---|---|---|
| Online Reservations (Standard Cars) | $10 – $25 USD | Applicable to bookings completed through the website. |
| Phone or Assisted Bookings | $20 – $35 USD | Includes personalized assistance and real-time support. |
| Reservation Modifications or Changes | $15 – $30 USD | Applies to changes in pickup/drop-off date, time, or location. |
| Cancellation Management | $20 – $40 USD | Covers administrative and financial processing costs. |
4. Non-Refundable Charges
Service fees are generally non-refundable even if the customer decides to cancel the reservation, since payment processing, data validation, and customer support services have already been performed. In exceptional cases, a partial refund may be authorized at management’s discretion.
5. Billing Transparency
All applicable charges — including service fees, taxes, and additional costs — are clearly displayed on the confirmation screen before completing the reservation. TopTravelPlanners does not apply hidden fees or post-payment surcharges.
6. Provider Service Fees
In addition to our platform fees, some rental providers may apply their own administrative or processing charges. These fees are independent of TopTravelPlanners and will be included in your final reservation summary.
7. Fee Adjustments or Modifications
TopTravelPlanners reserves the right to update or modify service fees at any time based on market conditions or operational costs. However, changes will not affect reservations that were confirmed prior to the update.
8. Support and Assistance
If you have questions regarding any applied fees or if you need clarification about a specific charge, our customer support team is available to assist you at any time. You can contact us through the following channels:
- Email: support@toptravelplanners.com
- Phone: +1(888) 834-9003
- Website: www.toptravelplanners.com
